Has there been a time when you have made an error either with money or dealing with a customer? explain what happened and how you corrected it. what will you do differently next time?
I make errors with customers all the time, I either tell them that we have something we don't, or I make them wait while I foolishly check prices on a list. I am corrected by Kylan, who tells me the actual prices and next time I could be more observant and aware of what's going on.
Tuesday, March 17, 2009
Week Four
Do you have classmate asking you for free drinks and pastries? Your'e not alone! Some of your peers will ask you this frequently, causing you to make an ethical decision. How have you handeled this in the past? How will you handle it in the future?
I don't really have that many people ask for free items, but if I did, of course I wouldn't give it to them. In the past when I've handeled it at Carmike, I joke with the customer and then slip in to tell them there total. In the future I'd tell customers the same things, "We have no free items, but that costs a dollar."
I don't really have that many people ask for free items, but if I did, of course I wouldn't give it to them. In the past when I've handeled it at Carmike, I joke with the customer and then slip in to tell them there total. In the future I'd tell customers the same things, "We have no free items, but that costs a dollar."
Week Three
Talk about things that can be done while the coffee shop is slow. What kinds of things can you still be working on to be a productive worker?
While the shop is slow, there's always, always something to do. If I have down time I can check coffee pots and make more coffee, clean everything, restock snacks and drinks, organize and make everything look appealing.
While the shop is slow, there's always, always something to do. If I have down time I can check coffee pots and make more coffee, clean everything, restock snacks and drinks, organize and make everything look appealing.
Week Two
Talk about a positive customer service experience you have had while working at Jittery Joes.
While working at Jittery Joes I have had many positive experiences, but my favorite customer service experiences have been with Deylah. Every day during lunch Deylah comes to Jittery Joes and gets food. She'll cook my food for me and even sits with me while she eats. We always talk about everything and anything, I really enjoy having Deylah as a customer and a friend.
While working at Jittery Joes I have had many positive experiences, but my favorite customer service experiences have been with Deylah. Every day during lunch Deylah comes to Jittery Joes and gets food. She'll cook my food for me and even sits with me while she eats. We always talk about everything and anything, I really enjoy having Deylah as a customer and a friend.
Week One
Is working at Jittery Joes your first experience with work? What skills are you learning that you will take with you to future jobs?
Jittery Joes is not my first job experience. I work at Carmike Cinemas and Black Forest Bakery, so I know a good deal about food service and cleanliness. Skills I've learned at Jittery Joes have been about keeping food fresh, how to keep everything sterile, and how to use a three compartment sink. I can take these skills with me to future jobs and they will give me an upper hand on some employees who might not have work experience in the food industry yet.
Jittery Joes is not my first job experience. I work at Carmike Cinemas and Black Forest Bakery, so I know a good deal about food service and cleanliness. Skills I've learned at Jittery Joes have been about keeping food fresh, how to keep everything sterile, and how to use a three compartment sink. I can take these skills with me to future jobs and they will give me an upper hand on some employees who might not have work experience in the food industry yet.
Subscribe to:
Comments (Atom)